CONDITIONS OF OUR SERVICES
At the time of making your appointment, you are requested to inform us if there is any medical condition, allergy or injury, which may affect the service you want.
It is important to arrive 5 or 10 minutes before your appointment.
Arriving late will simply limit the time of your treatment. Your treatment will end on time so that the next guest will not be delayed, and the full value of your treatment will be applied
What amenities are available?
Our Hamam Steam room, and dry sauna are our main amenity for guest use. We provide 100% Natural Turkish Cotton Peshtemal Towel, Turkish robes, slippers, and guest electronic lockers for personal items. We do not have a pool or public Jacuzzi.
Am I eligible to use the Hamam Steam Room?
Use of the Hamam Steam Room is at the discretion of each of our guests. High temperatures may harm persons who are elderly, have heart disease, diabetes, or with high or low blood pressure. Children under 18 are not permitted in the Hamam. Speak with your physician prior to use. Use of the Hamam Steam Room is prohibited for women who are pregnant as the heat may cause a risk to you and your baby.
When should I arrive for my appointment?
Please plan to arrive 10 minutes prior to your treatment so you can prepare for your treatment to begin on time. Please let your Therapist know if you have any special physical or medical needs, conditions, or considerations.
What do I wear?
Upon arriving at Hamam PV Turkish Bath & Spa, you will be provided with a robe, a towels and a pair of slippers. During all treatments your body will be fully draped except for the area being worked on in order to protect your modesty.
For wet room treatments, we recommend bringing a two piece bathing suit for women. For all other services, you may undress completely beneath you towel and robe. In our Hamam Turkish Bath & Spa, towels or bathing suits are mandatory. Nudity is not permitted.
Where do I store my items?
Guests of Hamam Turkish Bath & Spa will be provided with a electronic locker in which to store personal belongings while escaping with us.
Booking Policy
As of March 1st 2025, all appointments will require a 500 pesos (Approx. 25 USD) deposit fee for appointment ( not for the person ) that will be used towards your service. Cancellations made less than 48 hours in advance, or no-show appointments, will result in the deposit being non-refundable. We appreciate you understanding as the continued last minute cancellations greatly effect our staff, clients wanting in, and business. Please be mindful when booking, as we hold this spot specially for you and it is extremely hard to fill an appointment with no notice.
Cancellation Policy
We kindly request at least 48 hours advance notice prior to the scheduled service in order for the deposit to be refunded.
Cancellations made less than 48 hours in advance, or no-show appointments, will result in the deposit being non-refundable.
Please request deposit refund by email to [email protected] . (Please provide your name, date of deposit was charge and las 4 numbers of your credit card.)
Late Policy
If you are late we may ask you to reschedule your appointment so it will not affect our punctual clients. If we can start you late you will be charged full price, but will receive a shortened service so it will not affect our punctual clients. If we are unable to take you at the time you arrive, you will be charged for 50% of the service you missed.
PAYMENTS
We accept payments: Cash – in USD and Mex Peso
and
Credit cards – VISA, MasterCard, AMEX
